Dispatches from the Head

I am barely connected.

I am barely connected, People-

I'm not talking emotionally. I am talking globally. The struggle with Time Warner continues. I'll tell you about it in a minute.

If you live in Cleveland, Raleigh, Austin, Chicago or Memphis, I'm coming your way. Click on your city for info. Also, I'll be at the Ice House in Pasadena next Sunday, April 6th. Okay.

Sadly, after pushing back at Time Warner as hard as I could the truth is like so many other truths that remain elusive, like God or dark matter. Who knows? I thought that something as simple as why I can't maintain an internet connection would be easily solved but, after spending hours of time and emotional energy searching for the truth, I believe that Time Warner has no fucking idea how to help me. They don't know. I have gone through the labyrinth, I have weathered the maze, I have run the gamut and on the other side is nothing. No answers. They don't know. That is why they have so many teirs and levels of support and customer service. It is a wall of people to absorb our pain, frustration, anger and disappointment. In doing that the void at the core of Time Warner hopes we will become depleted, apathetic and compliant. I know now it is on me to decide where I go from here. Time Warner's slogan should be: We're here, we're all you've got, we can't help you, at all, fuck you.

I have to be honest. I'm a bit out of the loop. I don't keep up. In my life I've probably seen 12 episodes of Friends and maybe 16 full episodes of Seinfeld. Seriously. Weird, right? So, when I ran into Josh Radnor at The Bowery Hotel in NYC last week I knew him primarily from Jill Soloway's film 'Afternoon Delight' and from having met him 9 years ago at a dinner party shortly after he got his role on 'How I Met Your Mother.' Between meeting him and today I've probably watched three episodes of the show. I'm not ashamed of that. It's just not my thing, I guess. When I asked him in NYC if he wanted to do WTF it was just because I liked the guy and he's achieved a tremendous amount of success in show business, on the sitcom, in making his own films and on stage. I didn't see me not knowing really anything about the show he's been doing for 9 years as an obstacle to us talking. I was right. It wasn't. We talked about it but the guy's got a lot more going than just that show. He's a grounded, thoughtful dude with a tight work ethic and I loved talking to him. On Monday night the final episode of 'How I Met Your Mother' airs. Monday during the day we post my interview with Josh.

On Thursday I talk to Lewis Black. Now, I've know Lewis for years. You all know Lewis from his many CDs, books and specials, but do you know his plays? Do you know that his dream and journey includes years and years trying to be a playwright? I kind of did but I had no idea to what extent. The talk we had was all new to me. Me and Lewis talked about his life leading up to him starting to do comedy. It is a unique conversation with a very powerful and prolific comedian about how he got that form of expression. I love this conversation.


Boomer lives!



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Tara Sharp April 02, 2014 at 12:15 pm

Hi!  We all feel your pain.  I work for Sonic.net, and we just launched internet and telephone service in LA and Orange County.  Our customers love us, we are a 19 year old business with a big base in the Bay Area.  For residential properties our service is only $40 per month, which is about 1/2 the price of Time Warner and Comcast. Check out our website at sonic.net or call us at 707-522-1000.  Oh, and we always answer the phone and you speak with a HUMAN being based in California (who speaks English as their first language) and has had months of technical training, so they can actually help you.  One of your regular listeners, Jim Bergman, tipped me on this! Thanks!  Tara

John Frye April 02, 2014 at 9:54 pm

I had similar nightmares with AT&T UVerse. Internet failures right at the time the neighborhood folks return home from work and log on…the tv was fed through the internet so all feed of life from outside was cut off. The only solution that seems to work here in my area of South Pas is to keep the internet and TV system separate. With UVerse internet and directv tv, both seem happy enough. Let me tell you though, the clusterfuck that is trying to work with AT&T far surpasses the Time Warner mess. The cable AT&T guy fucks up the Internet AT&T guy’s work, the phone operators can’t communicate with each other, it’s three companies with one name who have no idea how each other work.

Jordan Raichle April 03, 2014 at 6:35 am

What a funny coincidence that the same day I’m going through tech support hell with Verizon DSL, I listen to your podcast and hear that you’re going through the exact same thing. I think it comes down to the fact that the insanely wealthy CEOs running these companies could care less about the little guy, and are in fact incapable of relating to us regular human beings on any level.

I heard that you’re disabling the comments on here, so I figured I should get one in before that happens. Just wanted to let you know that I love and respect everything you’re doing and hope you keep doing it for years to come. I’m 25 and only became aware of you within the last two years from your show, but after the first episode I watched and the first podcast I listened to, I realized that you’re probably the most relatable person in the entertainment business, to me at least. Not to mention having a unique brand of cynical yet hopeful comedy that is all your own.

Would love to see you do a live show in Pittsburgh someday, be it a podcast or your stand-up. Thanks for your time if you read this, here’s hoping that everything stays the course and keeps going well for you.

Mike@WTFDiego April 07, 2014 at 1:57 am

Marc, have you considered a satellite service and just chuck the cable? I’m not here to buzz market a service, but web search on satellite internet reviews and you will get some options. I won’t go anywhere near Time Warner, especially after they started to charge their customers in Texas for using their internet too much.

Mono April 07, 2014 at 10:59 am

Hi, Marc

You’ve stated that you connect to your router through WiFi and have issues around 5-6pm, correct? Do you know if this problem persists if you switch to a wired connection during those hours?

The reason being, other peoples’ WiFi could be interfering with your connection. It’s typical for people to get home between 4-6pm on a weekday, so there could potentially be a lot of neighbours in your vicinity who are also on WiFi, trying to use bandwidth heavy applications like Netflix. The signal’s fine during the day when there’s little traffic, but in the evening when everyone’s around, suddenly there’s an influx of data in the air. Try plugging in during these hours and see if it makes any difference.

ghostofzuul April 13, 2014 at 11:26 am

i liked the lewis black interview… riveting…

fyi. david alan grier is a comedian. who went to yale school of drama. got an m.f.a. there. famously.

but of course, i wouldn’t expect you to know that. or even know who dag is.